quality policy

At Telecare, we are committed to providing quality patient services while abiding by statutory requirements. We aim to deliver this by:

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1. Reducing any administrative delays and ensuring patients receive up-to-date communication and instructions
2. Eliminating any potential for administrative errors

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To achieve this, Telecare has adopted a Quality Management System and has implemented internal Quality Objectives as it seeks to become ISO 9001 certified.

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Our framework for setting Quality Objectives

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Telecare’s Leadership Team sets, review and monitors its Quality Objectives twice a year.

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Our commitment to satisfying applicable requirements and the continual improvement of the Quality Management System

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Telecare aims to follow procedures according to our Quality Management System, with a view to continued re-evaluation and refinement to ensure the consistent provision of our high-quality offerings. We are committed to the continual improvement of our Quality Management System by:

• Conducting twice-yearly internal audits to identify any Non-Conformance or opportunities for improvement
• Encouraging all employees to identify and manage risks or incidents of Non-Conformance so that they may be rectified to improve the quality of our services.

Signed

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Michael Wang, CEO

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