AUSTRALIA'S LEADING VIRTUAL CARE PROVIDER

Telecare provides GPs and patients with efficient, flexible and affordable specialist care via telehealth and in-person consultations at our Blackburn clinic.

Our diverse specialist panel consists of more than 200 specialists and allied health professionals covering 33 specialties and growing, the equivalent to some of Melbourne’s largest hospitals. Our innovative software and dedicated administration team ensures that patients see our specialists in 1-2 weeks.

Telecare helps make specialist care more accessible for patients who live in remote locations, aged care facilities or have mobility issues, as well as those who are experiencing financial hardship or require attention.

If you'd like to find out more, you can speak to us through the Chat button in the bottom right corner of the page. You can also call our support help desk on (03) 9052 4872 or email us at: admin@telecare.com.au.

Test your equipment before your appointment

• If this is your first experience with telehealth, you will need to check that your device is capable of conducting online video meetings. Test your device a few days prior to your appointment using this link.

Is your device up-to-date?

• A great consultation starts with a compatible device. Please ensure you have access to on of the following
• Apple iPhone or iPad with IOS version 13 or later
• Android mobile phone or tablet with Android 8 or later
• PC or laptop with webcam and microphone running Windows 7 or later
• Mac or Macbook with webcam and microphone running MacOS 10.12 or later

Web browser requirements

• Your telehealth appointment will run through your web browser, so it's also important to ensure your browser is up-to-date. Check your browser version here.
• Minimum browser requirements include:
• Google Chrome Version 82+ (Windows, Android, MacOS)
• Apple Safari Version 12+ (MacOS, iOS)
• Firefox Version 75+ (Windows, Android, MacOS)
• Microsoft Edge Version 82+ (Windows MacOS)
• Microsoft Edge Version 44+

How Is your internet connection?

• For a smooth connection, you will require an NBN, 4G connection or higher. A minimum of 1mbps for both upload and download is required.
• To test your internet connection, click here.

Close any background apps before your appointment starts

• Netflix or online gaming services may slow down your internet speed and affect your session. Please close these down before you begin.
• For tech support, you can always contact us.

Find a quiet and well-lit space

• To avoid any outside disturbances during the consultation, please call from a private and quiet space.
• For video consultations, ensure your room is well-lit, ideally with natural lighting behind your device. If you can, position yourself so you are in the centre of your screen, and your device is approx. at arms length so your clinician can see you clearly.

‍

Telecare appointments

How do I book an appointment?

• You can book a Telecare specialist appointment through our patient portal if you have a referral from your GP, or your GP can book it for you.
  
  Once we receive your referral, we will contact our specialists and organise the appointment for you.

How long are wait times to get an appointment?

• Our average wait time is 1-2 weeks.

Can I book an appointment without a GP referral?

• No. To book a Telecare specialist consultation, we require a valid referral from your GP. Patients can book specialists directly through our patient portal and we can contact your local GP on your behalf, however patients are still required to provide a referral to see a Telecare specialist.

If you'd like to find out more, you can speak to us through the Chat button in the bottom right corner of the page. You can also call our support help desk on (03) 9052 4872 or email us at: admin@telecare.com.au.

All Telecare specialist telehealth consultations are competitively priced to ensure low out-of-pocket fees for patients in rural and metropolitan areas, aged care and indigenous communities. Gap fees vary from specialty to specialty, If you'd like to find out more, you can speak to us through the Chat button in the bottom right corner of the page. You can also call our support help desk on (03) 9052 4872 or email us at: admin@telecare.com.au.