services

Public Hospital Outpatient Services

SUMMARY

Telecare’s virtual outpatient service is an all-in-one solution that enables a hospitals to run a telehealth outpatient clinic

Telecare can assist hospitals with sourcing specialists, scheduling appointments and facilitating video conferencing.

Our service aims to increase access to specialist care for all patients.

service details

additional info

why telecare

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Increased access to a wide pool of high-quality AHPRA registered clinicians via telehealth
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Flexible appointment options
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Increased capacity leading to shorter patient wait times
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Convenient follow-ups and ongoing care
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Virtual clinic management and end-to-end support
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Robust clinical governance framework
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Potentially reduce the burden on Emergency Departments (for non-urgent cases)
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Scale-up clinical resources to meet increased patient demand without committing to high cost locum arrangements
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Potentially reduce patient administration time

how it works

1

patient coordination services

Before an appointment takes place, Telecare will work with you to ensure that:

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  • Referred patients are matched to the most suitable clinician
  • Patient wait times are kept to a minimum
  • No-show and late cancellation rates are reduced

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Telecare provides additional support to meet the level of demand required by your organisation. Our specialists and allied health professionals are AHPRA registered and are expertly trained in virtual care delivery, and our in-house telehealth facilitation team absorbs the administrative burden of scheduling and coordinating appointments.

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2

telehealth services

On the day of the consultation, we connect patients to specialists and allied health professionals via our easy-to-use, secure video conferencing and call technology. Patients can access their specialist appointment at home or at a hospital outpatient clinic, at a time that is convenient

3

follow up

Post consultation, Telecare will provide the patient, the referring hospital and referring clinician with all required correspondence and reporting requirements.

how it works

1

send a referral

To refer a patient, please send us a referral letter with the patient's contact details, clinical history, and if available, relevant investigations. For psychology, chronic disease management, dietetics or diabetes education, please also send a copy of the patient's Health Care Plan. When we receive your referral, we will process it within three business days and may reach out to you and/or your patient with any queries or issues.

2

booking and appointments

We will contact your patient, the patient’s parent or next of kin to discuss fees, the appropriate clinician and appointment times. Telehealth appointments are booked using our secure, easy-to-use platform. The typical wait time for an appointment is between one and three weeks. Patients have the option to see our clinicians from their own home, or at your practice if you prefer.

3

on the day of consultation

A secure link is shared with your patient prior to the appointment. Consultations can be attended on a personal computer, laptop, tablet, or smartphone, with a sound audio and video system. Your patient may attend the consultation individually at home and/or make their family a part of the consultation If you wish to be a part of the consultation, Telecare can also provide you with your own secure video link for a case-conference consultation (MBS rebates may be applicable).

4

return correspondence and follow up

We aim to provide you with correspondence in writing within 7 days of the appointment so the appropriate care can commence. If there is a review appointment due, we will reach out to the patient and set up an appointment. Telecare promises to deliver end-to-end booking and management for your patient.

FREQUENTLY ASKED QUESTIONS

Advice and answers from the Telecare Australia Team about general frequently asked questions regarding telehealth.
Contact Us
Why should i use telecare?

Telecare provides GPs and patients with efficient, flexible and affordable specialist care via telehealth and in-person consultations at our Blackburn clinic.

Our diverse specialist panel consists of more than 90 specialists and allied health professionals covering 33 specialties and growing, the equivalent to some of Melbourne’s largest hospitals. Our innovative software and dedicated administration team ensures that patients see our specialists in 1-2 weeks.

Telecare helps make specialist care more accessible for patients who live in remote locations, aged care facilities or have mobility issues, as well as those who are experiencing financial hardship or require attention.

If you'd like to find out more, you can speak to us through the Chat button in the bottom right corner of the page. You can also call our support help desk on (03) 9052 4872 or email us at: admin@telecare.com.au.

Getting started with telehealth

Test your equipment before your appointment

  • If this is your first experience with telehealth, you will need to check that your device is capable of conducting online video meetings. Test your device a few days prior to your appointment using this link.

Is your device up-to-date?

  • A great consultation starts with a compatible device. Please ensure you have access to on of the following
  • Apple iPhone or iPad with IOS version 13 or later
  • Android mobile phone or tablet with Android 8 or later
  • PC or laptop with webcam and microphone running Windows 7 or later
  • Mac or Macbook with webcam and microphone running MacOS 10.12 or later

Web browser requirements

  • Your telehealth appointment will run through your web browser, so it's also important to ensure your browser is up-to-date. Check your browser version here.
  • Minimum browser requirements include:
  • Google Chrome Version 82+ (Windows, Android, MacOS)
  • Apple Safari Version 12+ (MacOS, iOS)
  • Firefox Version 75+ (Windows, Android, MacOS)
  • Microsoft Edge Version 82+ (Windows MacOS)
  • Microsoft Edge Version 44+

How Is your internet connection?

  • For a smooth connection, you will require an NBN, 4G connection or higher. A minimum of 1mbps for both upload and download is required.
  • To test your internet connection, click here.

Close any background apps before your appointment starts

  • Netflix or online gaming services may slow down your internet speed and affect your session. Please close these down before you begin.
  • For tech support, you can always contact us.

Find a quiet and well-lit space

  • To avoid any outside disturbances during the consultation, please call from a private and quiet space.
  • For video consultations, ensure your room is well-lit, ideally with natural lighting behind your device. If you can, position yourself so you are in the centre of your screen, and your device is approx. at arms length so your clinician can see you clearly.

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appointment

Telecare appointments

How do I book an appointment?

  • You can book a Telecare specialist appointment through our patient portal if you have a referral from your GP, or your GP can book it for you.

    Once we receive your referral, we will contact our specialists and organise the appointment for you.

How long are wait times to get an appointment?

  • Our average wait time is 1-2 weeks.

Can I book an appointment without a GP referral?

  • No. To book a Telecare specialist consultation, we require a valid referral from your GP. Patients can book specialists directly through our patient portal and we can contact your local GP on your behalf, however patients are still required to provide a referral to see a Telecare specialist.

If you'd like to find out more, you can speak to us through the Chat button in the bottom right corner of the page. You can also call our support help desk on (03) 9052 4872 or email us at: admin@telecare.com.au.

Why should i use telecare?

All Telecare specialist telehealth consultations are competitively priced to ensure low out-of-pocket fees for patients in rural and metropolitan areas, aged care and indigenous communities. Gap fees vary from specialty to specialty, If you'd like to find out more, you can speak to us through the Chat button in the bottom right corner of the page. You can also call our support help desk on (03) 9052 4872 or email us at: admin@telecare.com.au.

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