Telecare is committed to supporting veterans through a range of mental health services. Our team includes qualified psychiatrists and psychologists who conduct comprehensive mental health assessments, treatment plan and deliver effective therapies tailored to individual needs.
Our average patient wait times are generally under 4 weeks, ensuring minimal delay in addressing your health needs. Rest assured, our fees are covered by the Department of Veteran Affairs GOLD and WHITE card holders.
We’re proud to offer full bulk-billing coverage for all specialist services to DVA GOLD card holders. Certain specialties extend this benefit to veterans with DVA WHITE card holders.
Initial Psychiatric Assessment
Booking your initial assessment
If you require a psychiatric diagnosis and treatment plan, or to support a DVA claim, we’re here to help. Below is a simplified guide on how to start your patient journey with Telecare and receive a medical diagnosis.
1
Provide a GP Referral
Telecare requires a GP referral prior to booking a psychiatric appointment. If you are interested in using our services, request your general practitioner to send your referral to: DVA@telecare.com.au
2
Make an Appointment
Once your referral has been received, our booking agent will reach out to you to book a consultation at a suitable time. Telehealth consults are booked using our secure online platform via web-browser, with waiting times typically under 4 weeks.
3
Prepare for your Consultation
Your consultation will be booked as a telehealth apppointment. You will be sent a secure video link which will take you to the online appointment portal. You may attend from any compatible device such as smart phones, tablet, laptop or desktop computer.
Telecare has a range of psychiatrists and psychologists who have reputable experience managing and treating Australian Defence Force (ADF/DVA) and veteran patients. They understand the challenges of military service and have supported many military members and veterans with high quality, empathetic and practical mental health support.
Common ADF/Veteran mental health cases we support include:
